Beginning July 14 all locations will be temporarily closed until further notice.
See details below.
To all of our Hangar 18 family:
Unfortunately, it was announced this afternoon by Governor Newsom that we will have to close our doors again. Beginning July 14 all locations will be temporarily closed until further notice. It is with a heavy heart that we make this announcement that due to the continued spread of COVID-19, we will be unable to offer services to members in our facilities until further notice. Due to the nature of the closure, and the lack of information regarding the length of the shutdown, we will not be issuing refunds for this months’ membership dues. Instead, we will credit the next billable month for the days that we are closed, as we are hoping to reopen sooner rather than later. If we are unable to open our doors again by August 1st, all memberships will be frozen automatically until we are able to open our doors again, and there will be no billing processed on that day.
As we move through this second round of closures, Hangar 18 will work diligently to remain a viable business so that we can once again open our doors to the public.
For our current members, we will be accepting freeze and termination requests for August up until July 31st you may find the request form HERE. For members who wish to continue their membership, we will be offering a credit of pro-rated dues from July that will reflect on your August dues. For members who request to cancel for August, this credit will be placed onto your account and may be used towards any future day pass or monthly dues. Again, if our closure continues into August, all active memberships will automatically be placed on a freeze until we can open again, with no action required on the members’ part, and billing will not be processed.
As we continue to work through this process, we appreciate your patience as our response time to any inquiries may be delayed. We will be answering all emails as quickly as possible.
Thank you for your continual support, stay healthy, and we look forward to climbing with you all again soon.
Supporting Hangar 18
We want to thank everyone for the encouraging words and support that we have received over the past few months. All of your love and support help our staff stay positive during these uncertain times, and we cannot thank you enough. Some of you have asked how you can support us during the re-closure, here are a few ways that you can help your Hangar 18 family:
- Words of encouragement and support go a long way and are always appreciated!
- You may opt-in to resume billing if we remain closed through August. We will be sending out an email later this month to all active/frozen members to allow you to continue to support us financially.
- You can purchase a gift card for yourself, or a friend, which can be used for any future retail or membership purchases at any Hangar 18 location.
All contributions will be supporting the staff we can keep on to manage essential operational duties, as well as facility rent and bills. We are doing everything we can to ensure during these uncertain times that we can be here for you when we reopen!
*Please note: We will not be billing any accounts while we are closed (unless you opted into billing), but we will resume billing when the facilities can open again. If you wish to terminate or freeze your membership, please visit http://www.climbhangar18.com/myaccount/ and complete the freeze or termination request form.
Check back here for future updates. Thank you again for your continued support and understanding, and we look forward to being able to open our doors for you again soon!